Shipping Policy

Nationwide Shipping

No matter where you’re based in Aotearoa,
we’ll get your gear to you.

Free Delivery on All Cameras

Sweet as! Free shipping to
metro areas included.

12-Month Warranty

Peace of mind across all our units,
no mucking around.

Top-Notch Kiwi Service

You're not just another number —
we look after you like a mate.

Razorback Drain Pros New Zealand Shipping Policy

Thank you for choosing Razorback Drain Pros New Zealand for your drain camera needs. This Shipping Policy outlines the terms and conditions governing the shipping of our products to ensure a smooth and transparent experience for our valued customers.

1. Shipping Destinations

We currently offer shipping throughout New Zealand. Shipping availability is subject to change, and we recommend checking our website for the latest information on supported shipping destinations.

2. Processing Time

Once your order is placed and payment is confirmed, we will initiate processing. Our team carefully reviews order details to ensure accuracy. Please allow [Processing Time Range] for order processing before shipment. Depending on the product purchased and any custom needs, shipment may occur between 24 hours and 3 weeks.

3. Shipping Methods and Timelines

We provide various shipping methods to suit your needs. During checkout, available shipping options, along with estimated delivery times, will be displayed. Please note that delivery times are approximate and may be affected by factors beyond our control, such as weather, customs clearance, or carrier delays.

4. Shipping Charges

Shipping charges are based on your selected shipping method, destination, and the weight/size of the products. Shipping costs will be displayed during checkout before finalizing your order.

5. Order Tracking

Once shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your order. Use this tracking number to monitor your package via our website or the shipping carrier’s platform.

6. Customs and Import Duties

For shipments outside New Zealand, customs and import duties may apply. These charges are the recipient’s responsibility and vary by location. We recommend checking with your local customs office regarding potential charges before placing an order.

7. Address Accuracy

Ensure that your shipping information is accurate during checkout. Razorback Drain Pros New Zealand is not responsible for delays or issues caused by incorrect or incomplete shipping addresses. Please review your order details carefully before completing your purchase.

8. Shipping Damage or Loss

In the rare event that your package is lost or damaged during transit, please contact our support team immediately. We will work with the shipping carrier to resolve the issue and arrange for a replacement or refund as appropriate.

9. Order Modifications and Cancellations

If you need to modify or cancel an order after it has been placed, please contact our support team as soon as possible. While we will try to accommodate your request, modifications or cancellations may not always be possible if the order has already been shipped.

10. Contact Information

For questions or concerns regarding this Shipping Policy or your order, contact our customer support team at:

Email: contact@razorbackdrains.nz
Phone: 1800708108

We are committed to providing an excellent shopping experience and are here to assist with any inquiries.

By placing an order with Razorback Drain Pros New Zealand, you agree to the terms and conditions of this Shipping Policy. This policy may change without prior notice, and the most up-to-date version will always be available on our website.

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