Return & Refund Policy

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Razorback Drain Pros New Zealand Return & Refund Policy

At Razorback Drain Pros New Zealand, we want you to be completely satisfied with your purchase. If you’re not happy with a product, you have the option to return it within 7 days from the date of delivery. Please follow the guidelines below for a smooth return process:

Initiating the Return:

Your return window begins from the moment your order is delivered. To start the return process, make sure you have your invoice and a completed returns coupon. You will be responsible for covering the return shipping costs, unless the product is faulty or damaged upon arrival.

Secure Shipping:

For your protection, we recommend returning the product via tracked and insured shipping. This precaution is essential to safeguard against loss or damage during transit. Any shipping fees incurred will remain the customer’s responsibility unless otherwise specified.

Return Condition:

We accept returns only for products that are in original and complete condition. Products that show signs of damage, are missing parts, or lack their original packaging may not be eligible for a refund.

Return Timeline:

Please ensure that the returned product reaches us within the specified timeframe of 7 days from the date of receiving your order. Late returns may not be accepted.

Restocking Fee:

Some products may incur a 20% restocking fee. This fee applies to cover costs from our manufacturers and suppliers.

We value your satisfaction and aim to make the return process as convenient as possible. If you have any questions or concerns, feel free to contact our customer support at contact@razorbackdrains.nz. Thank you for choosing Razorback Drain Pros New Zealand.

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